At Fashoraa.in, we want you to have a smooth and satisfying shopping experience. If you are not completely happy with your purchase, our Refund & Returns Policy will guide you through the process.
- Eligibility for Returns
- You may request a return within 7 days of receiving your order.
- Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
- Certain products may be non-returnable, such as:
- Innerwear, lingerie, and personal hygiene products.
- Customized or personalized items.
- Clearance or “Final Sale” items.
- Return Process
- Contact our support team at support@fashoraa.in or call +91-8882972451 with your order details and reason for return.
- Our team will review your request and provide you with a return authorization.
- Ship the product back to our return address (provided after approval).
- Once we receive and inspect the product, we will notify you regarding the approval or rejection of your return.
- Refunds
- If approved, your refund will be processed to your original method of payment within 7–10 business days.
- Shipping charges, COD charges, and handling fees are non-refundable.
- In case of partial returns, only the value of the returned item will be refunded.
- Exchanges
- We offer exchanges for defective, damaged, or wrongly delivered products.
- If the requested size or product is not available, a full refund will be issued instead.
- Damaged or Defective Items
- If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photos of the issue.
- We will arrange for a free replacement or refund based on your preference.
- Non-Returnable/Non-Refundable Items
- Gift cards and discount coupons.
- Products marked as “Non-Returnable.”
- Items not meeting the return conditions stated above.
- Order Cancellation
- Orders can be canceled within 24 hours of purchase if they have not yet been shipped.
- Once shipped, cancellations will be treated as a return request.
- Contact Us
For any questions about refunds or returns, please reach out to us:
Email: support@fashoraa.in
Phone: 8882972451
Address: F-58, Sector-11, Noida-201301